Onboarding: What to Expect in the First 30 Days With Your New Cleaning Partner

by | Sep 5, 2025 | B2B, Hiring Guides

Introduction

You’ve signed the contract and are ready to begin with your new commercial cleaning partner. This initial period is critical for setting the tone of the entire relationship. A professional company won’t just show up and start cleaning; they will have a structured onboarding process designed to ensure a smooth, successful launch. Understanding this process helps you know what to expect and ensures your facility’s specific needs are met from day one.

For businesses in the Lloydminster region, a seamless transition is key to minimizing disruption and maximizing value. Here’s a look at what you should expect in the first 30 days with a top-tier commercial cleaning partner.

The First 30 Days: A Week-by-Week Breakdown

Week 1: The Kick-Off and Site Walkthrough

The first week is all about discovery and alignment. Your new cleaning partner should schedule a formal kick-off meeting with their Operations Manager and your primary point of contact. The main event is a detailed site walkthrough with the actual cleaning supervisor who will be assigned to your account. This is where they translate the contract’s Scope of Work into a practical, on-the-ground cleaning plan. They will map out cleaning routes, identify sensitive areas, confirm security protocols, and ask clarifying questions to ensure nothing is missed.

Week 2: The First Cleans and Initial Adjustments

With the plan in place, the first official cleaning shifts will begin. A professional company will often have extra supervision on-site during this period to ensure the team is adhering to the new plan. It’s normal for minor adjustments to be needed. Perhaps a high-traffic area in your Kitscoty office needs more attention than initially thought, or a specific piece of machinery in your Marshall facility requires a special process. This is the week for open communication and fine-tuning the service.

Week 3: Establishing a Routine and Quality Checks

By the third week, the cleaning team should be settling into a consistent and efficient routine. The supervisors’ presence may be less frequent, but quality control should be ongoing. A great partner will have a system for inspections and quality scoring. You should be seeing consistent results that meet or exceed the standards defined in your contract. This is also when you should have a clear understanding of the communication protocol for reporting any issues, as outlined in our guide to cleaning contracts.

Week 4: The 30-Day Performance Review

At the end of the first month, your cleaning partner should schedule a formal performance review with you. This is a crucial meeting to discuss what’s working well, address any lingering concerns, and confirm that the service is meeting your expectations. This demonstrates accountability and a commitment to a long-term partnership. It’s a sign that you’ve chosen a company that values your business, not just another account on their list.

Partner with the Lloydminster Region’s Trusted Cleaning Experts

Ready to experience a seamless, professional onboarding process? Contact our team today for a free, no-obligation consultation and site assessment for your facility.